We offer Standard Shipping and Expedited Shipping. Shipping costs are calculated at checkout based on the weight and destination of your order.

All orders are processed within 3 business days after receiving your order confirmation (excluding weekends and holidays). You will receive an email notification when your order ships.

Once your order ships, you will receive a Shipping Confirmation email containing a tracking number. The tracking link should become active within 24 hours.

We ship within Australia and New Zealand only. Please note that New Zealand shipping may incur customs, duties, and taxes (including GST), which are the customer’s responsibility.

We are not responsible for packages confirmed to be delivered to the address provided on your order. If your package is lost or stolen after delivery, please contact the shipping carrier directly and file a claim. We will provide you with all necessary tracking information upon request.

You may return eligible items for a refund or exchange within 30 days of receiving your order. Items must be unused, unworn, and in their original packaging with all tags attached. Please see our full Returns Policy for details on ineligible items.

To start a return, please email us at support@growable.shop with your order number and the reason for the return. We will provide you with a Return Authorisation (RA) number and instructions on where to send your package.

If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs. If you are returning an item due to a change of mind, the customer is responsible for the return shipping cost.

Once we receive and inspect your returned item, we will process the refund to your original payment method within 14 business days.

We accept all major credit and debit cards (Visa, MasterCard, Amex) and you may also pay by electronic funds transfer direct to our bank account (please note EFT purchases will only ship once the funds have cleared).

Yes. We use SSL (Secure Socket Layer) technology to encrypt all payment data. Your submission of personal information is governed by our Privacy Policy, ensuring your details are protected and never sold to third parties.

Your tier is determined by your total spend over the last 365 days, rolling daily.

Unlike a standard calendar year (Jan 1st – Dec 31st), our system looks backward 365 days from the current date. Every time you sign in, we calculate the total value of your completed orders in that window to determine your status.

It means your spend total is dynamic. As days pass, purchases you made more than a year ago will “drop off” your total, while new purchases are added.

Here is an example:

• Dec 1, 2024: You buy something for $200. Your 365-day total is now $200.

• Dec 2, 2025 (One year and one day later): That $200 purchase is now 366 days old. It “drops off” your 365-day calculation.

• Result: Unless you made other purchases in the meantime, your rolling total drops back to $0.

If your tier dropped, it is likely because a large purchase you made over a year ago just passed the 365-day mark and is no longer counting toward your total.

To maintain your tier your rolling annual spend needs to stay above that tier’s threshold.

Congratulations on the upgrade!

• Tier upgrades are instant. As soon as your qualifying order is completed, your account status is updated.

• The discount applies to your next order. The discount is not retroactive to the order that unlocked the tier.

Your tier discount applies to the vast majority of our catalogue. However, certain items have a Maximum Discount Cap to maintain our profitability at a minimum of 10%.

How it works:

If you are a member entitled to 30% off, but you are buying a specific product that has a maximum allowable discount of 15%, the system will automatically apply the 15% discount to that item.

You will always receive the highest possible discount allowed for each specific item, up to your tier limit.

No. You just need to be signed into your account. The prices you see browsing the store will automatically reflect your specific tier discount.

Your tier discount applies to the original listing price. If a product is currently on public sale, our system will compare the public sale price against your tier discount price and give you the lowest price of the two. Discounts do not stack on top of one another, but you will always get the maximum discount you are entitled to.

If you receive a refund for a product for any reason this will decrease the amount that defines which tier you are entitled to. If a refund drops you into a lower tier, your discount will reduce for the next purchase.